Monday, March 11, 2019

5.11 Responds - Customer Service Changes

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Remember my review of the 5.11 Insulator Jacket?  Remember the issues which I had with their customer service?

5.11 has responded to my video; find out what they had to say now!

1 comment:

  1. Hi Luke! Thanks for all your review and field tests you do. I wanted you to know that I have never (so far) had any problems with ordering from 5.11. It is great that they recognize their problems and take action to correct it. After all, it is we the consumer who keeps them in business, right. Anyway, I have ordered thousands of dollars in pants, shirts, boots, pouches and even a belt and had no communications problems from them, so far. When I moved here to Bulgaria I was sad because I would no longer be able to order my pants and shirts. They didn't ship to Bulgaria. But, I hit goal just a 20 minute walk from our apartment in Sofia. There is a tactical store that sells 5.11. Of course now when I tell my wife "I'll be right back, I'm going to go for a walk." She gets nervous and after an hour she asks If I am alright, if we are bankrupt yet. She knows where I am. Anyway, Just wanted to put my two-cents in and thank you so much for all you do for us, You are a great guy with a lot of integrity and that is why I am such a fan of your channel. Take care Luke - Soul Stealer